1. Service Levels

a.     Hours of Operation; Response Time. Client support calls can be logged to Host’s appropriate call centre on business days during the call centre's normal hours. Host will use reasonable efforts to respond to a service call promptly after the call is logged by a Host call center representative. Host shall acknowledge all incidents within 8 business hours.

b.     Maintenance. Host shall provide scheduled maintenance (“Scheduled Maintenance”) for the purpose of general maintenance and upkeep of the system, including, without limitation, general adjustments to the system, the installation of bug fixes and patches, and the implementation of updates, upgrades, revisions and new versions Host, Client and other third party software and hardware. Host shall also provide remedial maintenance (“Remedial Maintenance”), including responding to problems encountered by Client and End Users which problems are reported to Host by Client designated personnel or agents. Host reserves the right to conduct maintenance as necessary. Maintenance is appropriate, and Scheduled Maintenance and Remedial Maintenance shall each be conducted whenever practicable.

c.     System Availability.

(i)    "System Availability" means the ratio of minutes that the Host Services are available (excluding Scheduled Maintenance) in any calendar month period to the total number of minutes in that one (1) month period. Problems or outages caused by systems or providers outside of Host's control – such as, but not limited to, Internet Service Providers (ISPs), the Internet network backbone, telecommunications network, domain name service providers, or the Client data centre – shall not be included in the calculation of System Availability. 1

(ii)   If Host fails to meet the System Availability standards set forth in Section (c)(iii) below during any given calendar month period, then Host will, upon notification by Client and verification by Host, apply the percentage credits set forth in Section (c)(iii) below, based on the Hosting Service Fees accrued and paid by Client during the calendar month period in which the credit arose. Host shall apply such credits against Client’s invoice for the month following the period in which the credit arose.

(iii)  System Availability Standards during calendar month period.

  1. System Availability > 99.95%: no Client credit.
  2. System Availability > 99.5% and < 99.95%: Client credit of 10% of the Hosting Services Fees accrued and paid by Client during the one (1) calendar month period in which the credit arose applied to the next month’s invoice as provided above.
  3. System Availability > 98% and < 99.5%: Client credit of 50% of the Hosting Services Fees accrued and paid by Client during the one (1) calendar month period in which the credit arose applied to the next month’s invoice as provided above.
  4. System Availability < 97.99%: Client credit of 100% of the Hosting Services Fees accrued and paid by Client during the one (1) calendar month period in which the credit arose applied to the next month’s invoice as provided above.

2. Corrective Procedures

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  HOW IT WORKS

   WHO'S INTERESTED...

 Leads you didn't know you had...

98% of your web visitors will never fill out a form or email you. But all is not lost! 

Your Buyers4Suppliers Sales Intelligence Platform will help you identify them, show you what pages they visit, what actions they take and to proactively engage with them.

Understanding how your website visitors use your website can help lead to fruitful conversations.

You’ll know what they searched for, how they found you, what they are interested in, how many times they have visited you, and even have their social media connections.

Engage with real leads.

Forget waiting for your phone to ring or someone to fill out a form. Convert more leads with real-time notifications and desktop alerts.

The Buyers4Suppliers platform allows you and your sales team to engage earlier in the buyer’s journey – making it faster to close the sales cycle.

Now, you can catch the ones that usually get away.

We have all been there, after spending our precious time on a potential buyer, they disappear.

With the Buyers4Suppliers platform, you will know when they secretly return to your site, giving your sales team the right opportunity to close the sale.


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   WHO'S SHOPPING?

Get buyers who are looking for products or services like yours. 

Based upon your keywords, we collect 'Buyer Intent Data' which is a form of sales intelligence that identifies companies that are researching and looking for products or services online.

It's like a search engine but the output is a list of companies that are shopping, beginning to shop, or have shown increased interest and activity in your keywords.

We track these 'digital footprints' and send you a daily flow of results. You receive highly unique, very targeted, hot data for you and your sales team to take action right away.

Be the first in the door. Right time, right place...

In most cases these new prospects are just starting their research. They have not started talking to vendors yet.

This offers you a huge sales advantage as 36% of sales go to the vendor that responds first!


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   WHO TO CONTACT

Huge data set - Find anyone, anywhere, at any company. Instantly.

  • Direct dial phone numbers, Email addresses 
  • Over 680 million up-to-date, accurate B2B contact records. We provide details about job responsibilities, accolades, work experience, education, web mentions and links to social media profiles. Who is your prospect’s boss? Who are your prospects’ co-workers? Our data set put those answers and many more at your fingertips.

Possibly the largest B2B contact database available!

  • 13.5 Million UK Contacts
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  • 50 Million Companies
  • Non-static databases. Data is updated on a rolling basis

All data is ethically sourced and regularly updated.


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   WHO'S OPENING EMAILS?

What happens to that email after you hit the "Send" button?

Get data about your Proposals and Emails after pressing Send.

With this powerful email tracking tool, users receive both a desktop and email notification as soon as the prospect opens your email. Knowing how your recipient interacts, enables you to perfect your engagement!

You’ll know the location where it was opened, the open date and time, total times opened, and how long it took for them to open it. Remove the guesswork!

Email templates and tracking

If you have an email template that works the best Buyers4Suppliers Sales Intelligence Platform allows you to review your templates and measure performance. Once you nail down which one works best for your industry, easily share that common template with teammates.

The entire team will spend less time chasing leads and more time closing deals!


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